Theory Class Pass Guarantee Terms

About the Pass Guarantee

We’re so confident that our theory class will help you pass, that we are offering you a full refund of the price of your theory test (£25) if you should fail your Theory Test after using our class and theory software CD thoroughly.

To claim a refund equal to the amount you paid for the theory class, you must be able to show us that you failed your DVSA Driving Theory Test despite achieving a high standard within DTS software (Software CD given on the day of class). To show that you qualify for a refund you must:

  1. Have already registered your DTS product with Focus Multimedia, using your real name.
  2. Always log in using an account bearing the name displayed on your Driving Theory Test entry form.
  3. Attempted a minimum of 10 full Theory Test exam sessions (including the Hazard Perception section).
  4. Achieved 100% pass rate for 3 consecutive Theory Test Exam Sessions taken within the last 15 days with an average of 10 minutes left over after answering all questions (Your exam Readiness Report must also state that you are “Ready” to sit your Driving Theory Test).
  5. Achieve at least 5 Hazard Perception exam passes (as part of the full Theory Test exam), with an average test result in excess of 65%.
  6. Have attended the theory class for the full duration of the class
  7. Have taken your theory test within 4 weeks of attending the class


You must also send us the following:

  • The Driving Test Success DVD-ROM (packaging not required – but the disc must be in fully working condition).
  • A printed copy of the test fail sheet (your name on the sheet must match your log-in name on the Exam Readiness Report).
  • Your full name and address.
  • A copy of this pass guarantee

As long as all our terms and conditions are met, and we receive your completed claim within 7 days of failing your Driving Theory Test, then you will receive a refund, equal to the price of the theory test (£25)